Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| tawk.toTop pick | #1 | #1 | #1 | |
| LiveChat | #3 | #2 | #4 | |
| Zendesk | #2 | — | #3 | |
| Intercom | #4 | — | #6 | |
| WhatsApp Business | — | — | #2 | |
| Zapier | — | #3 | — | |
| HubSpot | — | #4 | — | |
| JivoChat | — | #5 | — | |
| Tidio | — | — | #5 |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
tawk.to is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- tawk.to — The most widely used dedicated live chat software globally is tawk.to, according to several 2026 technology-adoption tracking sources.
- Zendesk ↑ 1 vs last week
- LiveChat ↑ 1 vs last week
- Intercom — Other interesting data: 6sense ranks Intercom first by its own company-adoption dataset, illustrating that rankings vary depending on how usage is measured. ↓ 2 vs last week
Perplexity · run of Nov 3 · sentiment toward the top pick: ↑ Positive
Dropped from this engine’s shortlist this week: Zendesk, Intercom
Google AI Mode · run of Nov 3 · sentiment toward the top pick: ↑ Positive
When determining who makes the "most used" live chat tool, the answer depends on whether you measure by total volume of raw website installations (where free and freemium tools dominate) or by enterprise market share and revenue (where major customer service platforms lead). The top contenders break down as follows:
- tawk.to — Tawk.to (Volume King for Websites): In terms of raw numbers of detected active website installations and widgets installed on independent web domains, tawk.to is frequently cited as the volume leader. ↑ 1 vs last week
- WhatsApp Business — WhatsApp Business / Meta (Overall Messaging Leader): If counting omnichannel web-to-mobile chat plugins embedded on sites, WhatsApp Business Chat holds the largest aggregate market share across global web properties… New this week
- Zendesk — Zendesk (Enterprise Market Share Leader): For dedicated, paid customer support and enterprise-grade live chat/messaging infrastructure, Zendesk holds the largest market share among major corporate and high-volume…
- LiveChat — LiveChat / Text (The Premium Pioneer): LiveChat (by Text) is one of the oldest and most widely recognized commercial software providers specifically built around the website "chat button" widget, serving major…
- Tidio — To help narrow this down, are you looking for a live chat tool for a small business/startup (where free or low-cost options like Tawk.to or Tidio fit best) or an enterprise-level omnichannel setup (like Zendesk or… New this week
- Intercom — To help narrow this down, are you looking for a live chat tool for a small business/startup (where free or low-cost options like Tawk.to or Tidio fit best) or an enterprise-level omnichannel setup (like Zendesk or… ↓ 5 vs last week
Dropped from this engine’s shortlist this week: HubSpot
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| g2.com | Review site | 2 | Perplexity |
| 6sense.com | Web | 1 | ChatGPT |
| boei.help | Web | 1 | Perplexity |
| businesswith.com | Web | 1 | Perplexity |
| crm.org | Web | 1 | Perplexity |
| fortunebusinessinsights.com | Web | 1 | Google AI Mode |
| hubspot.com | Brand site · HubSpot | 1 | Perplexity |
| jivochat.com | Brand site · JivoChat | 1 | Perplexity |
| softwareadvice.com | Review site | 1 | Perplexity |
| tawk.to | Brand site · tawk.to | 1 | ChatGPT |
| tooltester.com | Web | 1 | Perplexity |
| wappalyzer.com | Web | 1 | Google AI Mode |
| wmtips.com | Web | 1 | ChatGPT |
| zapier.com | Brand site · Zapier | 1 | Perplexity |