LiveAgent vs Zapier

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 4.3 for Zapier, and ranks ahead in 100% of the answers that name both.

Choose LiveAgent if…

You want the brand AI engines rank higher (8.5 vs 4.3)
You want a lower entry price ($15 vs $19.99)
AI answers describe it more positively (39% vs 29% positive)
Per seat pricing suits your budget better than usage-based

Choose Zapier if…

You want a free plan to start
You need more native integrations (9000+ vs 200+)
You need SOC 2 Type II or SOC 3 or CCPA coverage
You prefer a larger, established vendor (501–1,000 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	LiveAgent	Zapier
Visibility score	8.5%	4.3%
Change vs last week	down−1.5%	New
Rank in Live Chat & AI Support	#10	#15
Share of voice	2.7%	1.5%
Mentions this run	14	8
Positive in AI answers	39%	29%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LiveAgent −1.5999999999999996pp · Zapier +4.3pp over 1 weekly runs.

Engine by engine

LiveAgent leads on 2 of 3 engines

ChatGPT

3.5%

5.4%

AI Mode

2.8%

Perplexity

19.3%

7.4%

LiveAgentZapier

Head to head in AI answers

3 engine answers name both brands

3LiveAgent ranked higher

0Zapier ranked higher

Prompt	Engine	LiveAgent	Zapier
Which live chat tool has the best reviews?	Perplexity	#3	#6
Alternatives to the most popular live chat tool	ChatGPT	#10	#11
Alternatives to the most popular live chat tool	Perplexity	#7	#13

Features, pricing & fit

Dimension	LiveAgent	Zapier
Pricing model	Per seat	Usage-based
Entry price	$15 per seat / mo	Free; paid from $19.99 / mo
Free plan	No · 30-day trial	Yes
Deployment	Cloud only	Multi-tenant cloud
Integrations	200+	9000+
Compliance	GDPR	SOC 2 Type II, SOC 3, GDPR, CCPA
Support	24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise)	Email support, Live chat on Professional plans from the 2,000 task tier, Priority support on Team and Enterprise, Technical Account Manager on set thresholds or as an add-on
Founded	2004	2011
Headquarters	Bratislava, Slovakia	San Francisco, CA
Employees	51–200	501–1,000
Funding	Bootstrapped	Equity crowdfunding
Best for	Small and growing support teams that want email, chat, phone and social in one inbox	Businesses from first-time founders to the Fortune 500 that want AI and automation across many apps.