LiveChat vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 0.3)
- You need more native integrations (200+ vs 150+)
- AI answers describe it more positively (36% vs 0% positive)
- You need SOC 2 Type 2 or GDPR or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Yellow.ai |
|---|---|---|
| Visibility score | 40.1% | 0.3% |
| Change vs last week | up+1.3% | down−1.5% |
| Rank in Live Chat & AI Support | #3 | #40 |
| Share of voice | 10.2% | 0.2% |
| Mentions this run | 50 | 1 |
| Positive in AI answers | 36% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LiveChat | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #3 | #13 |
Features, pricing & fit
| Dimension | LiveChat | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $19 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | — |
| Integrations | 200+ | 150+ |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | — |
| Founded | 2002 | 2016 |
| Headquarters | Wrocław, Poland | San Mateo, California, USA |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Management buyout | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
LiveChat
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Yellow.ai”, https://slateindex.ai/compare/livechat-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.