OlarkMore than a chatbot, an AI agent that works your marketing funnel 24/7
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Olark vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Olark is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 3.6 versus 1.7 for Smartsupp.
Choose Olark if…
- You want the brand AI engines rank higher (3.6 vs 1.7)
- You need B Corp certified coverage
- Per seat pricing suits your budget better than flat tiers
- Straightforward 14-day free trial
Choose Smartsupp if…
- You want a free plan to start
- AI answers describe it more positively (33% vs 8% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Olark | Smartsupp |
|---|---|---|
| Visibility score | 3.6% | 1.7% |
| Change vs last week | up+1.3% | down−0.1% |
| Rank in Live Chat & AI Support | #17 | #23 |
| Share of voice | 1.4% | 0.4% |
| Mentions this run | 7 | 2 |
| Positive in AI answers | 8% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Olark +1.2000000000000002pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Olark leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
OlarkSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Olark ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Olark | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $29 per seat / mo | Free; paid from $17 / mo |
| Free plan | No · 14-day trial | Yes |
| Deployment | — | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | B Corp certified | WCAG 2.1 AA (chat box) |
| Support | Live chat with a real person, White glove support and account management on the AI plan | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2008 | 2013 |
| Headquarters | Ann Arbor, Michigan, United States | Brno, Czech Republic |
| Employees | 11–50 | 11–50 |
| Funding | Angel · $0M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Marketers running their own website funnel who want an AI agent that hands off to human staff | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Olark
Live Chat$29agent/month
Standard AI Website Agent$400month, billed annually ($4,800/yr)
CustomCustomcontact sales
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Olark vs Smartsupp”, https://slateindex.ai/compare/olark-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.