OlarkMore than a chatbot, an AI agent that works your marketing funnel 24/7
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Olark vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Olark is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 3.6 versus 0.3 for Yellow.ai.
Choose Olark if…
- You want the brand AI engines rank higher (3.6 vs 0.3)
- AI answers describe it more positively (8% vs 0% positive)
- You need B Corp certified coverage
- Per seat pricing suits your budget better than usage-based
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Olark | Yellow.ai |
|---|---|---|
| Visibility score | 3.6% | 0.3% |
| Change vs last week | up+1.3% | down−1.5% |
| Rank in Live Chat & AI Support | #17 | #40 |
| Share of voice | 1.4% | 0.2% |
| Mentions this run | 7 | 1 |
| Positive in AI answers | 8% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Olark +1.2000000000000002pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Olark leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
OlarkYellow.ai
Head to head in AI answers
0 engine answers name both brands
0Olark ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | Olark | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $29 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | Yes |
| Integrations | — | 150+ |
| Compliance | B Corp certified | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Live chat with a real person, White glove support and account management on the AI plan | — |
| Founded | 2008 | 2016 |
| Headquarters | Ann Arbor, Michigan, United States | San Mateo, California, USA |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Angel · $0M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Marketers running their own website funnel who want an AI agent that hands off to human staff | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Olark
Live Chat$29agent/month
Standard AI Website Agent$400month, billed annually ($4,800/yr)
CustomCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Olark vs Yellow.ai”, https://slateindex.ai/compare/olark-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.