SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.

tawk.toOne free inbox for all your customer channels.

Comparison · Live Chat & AI Support · weekly run Nov 3

Smartsupp vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 1.7 for Smartsupp, and ranks ahead in 0% of the answers that name both.

Choose Smartsupp if…

You need more native integrations (60+ vs 50+)
You need WCAG 2.1 AA (chat box) coverage
Highly rated live chat platform in recent user reviews
Good fit for e-commerce with live chat and visitor session recordings

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 1.7)
AI answers describe it more positively (70% vs 33% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Smartsupp	tawk.to
Visibility score	1.7%	27.6%
Change vs last week	down−0.1%	down−4.3%
Rank in Live Chat & AI Support	#23	#6
Share of voice	0.4%	7.1%
Mentions this run	2	34
Positive in AI answers	33%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Smartsupp −0.19999999999999996pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

3.1%

25.6%

AI Mode

29.4%

Perplexity

27.8%

Smartsupptawk.to

Head to head in AI answers

1 engine answers name both brands

1Smartsupp ranked higher

0tawk.to ranked higher

Prompt	Engine	Smartsupp	tawk.to
Which live chat tool has the best reviews?	ChatGPT	#2	#5

Features, pricing & fit

Dimension	Smartsupp	tawk.to
Pricing model	Flat tiers	Flat tiers
Entry price	Free; paid from $17 / mo	Contact sales
Free plan	Yes	Yes
Deployment	Web dashboard, with iPhone/iPad and Android apps	—
Integrations	60+	50+
Compliance	WCAG 2.1 AA (chat box)	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Premium support (Expert plan), Dedicated account manager (Ultimate plan)	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2013	2012
Headquarters	Brno, Czech Republic	Las Vegas, Nevada, US
Employees	11–50	201–500
Funding	About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up	Series B
Best for	Online shops and websites, from solo operators to teams with several agents	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.