Sobot vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 0.9 for Sobot, and ranks ahead in 100% of the answers that name both.

Choose Sobot if…

AI answers describe it more positively (100% vs 70% positive)
You need ISO/IEC 27001 or ISO/IEC 27701 coverage
High satisfaction for smaller, niche, or simpler widget deployments

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 0.9)
You want a free plan to start
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
Completely free core live chat

AI visibility side by side

Latest weekly run · Nov 3

Metric	Sobot	tawk.to
Visibility score	0.9%	27.6%
Change vs last week	down−0.9%	down−4.3%
Rank in Live Chat & AI Support	#31	#6
Share of voice	0.5%	7.1%
Mentions this run	3	34
Positive in AI answers	100%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Sobot −0.9pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

25.6%

AI Mode

29.4%

Perplexity

2.8%

27.8%

Sobottawk.to

Head to head in AI answers

3 engine answers name both brands

0Sobot ranked higher

3tawk.to ranked higher

Prompt	Engine	Sobot	tawk.to
Best live chat tool for startups	Perplexity	#8	#7
Compare the leading Live Chat & AI Support platforms	Perplexity	#16	#9
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#14	#9

Features, pricing & fit

Dimension	Sobot	tawk.to
Pricing model	Flat tiers	Flat tiers
Entry price	$39 / mo	Contact sales
Free plan	No · 14-day trial	Yes
Onboarding fee	Included	—
Deployment	SaaS, with private deployment available on the Custom plan	—
Integrations	—	50+
Compliance	ISO/IEC 27001, ISO/IEC 27701	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	—	2012
Headquarters	Singapore	Las Vegas, Nevada, US
Employees	201–500	201–500
Funding	Series D	Series B
Best for	Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.