Sobot vs Yellow.ai

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Sobot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.9 versus 0.3 for Yellow.ai, and ranks ahead in 0% of the answers that name both.

Choose Sobot if…

You want the brand AI engines rank higher (0.9 vs 0.3)
AI answers describe it more positively (100% vs 0% positive)
You need ISO/IEC 27001 or ISO/IEC 27701 coverage
Flat tiers pricing suits your budget better than usage-based

Choose Yellow.ai if…

You want a free plan to start
You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
You prefer a larger, established vendor (1,001–5,000 employees)
Usage-based pricing suits your budget better than flat tiers

AI visibility side by side

Latest weekly run · Nov 3

Metric	Sobot	Yellow.ai
Visibility score	0.9%	0.3%
Change vs last week	down−0.9%	down−1.5%
Rank in Live Chat & AI Support	#31	#40
Share of voice	0.5%	0.2%
Mentions this run	3	1
Positive in AI answers	100%	0%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Sobot −0.9pp · Yellow.ai −1.5pp over 1 weekly runs.

Engine by engine

Sobot leads on 1 of 3 engines

ChatGPT

AI Mode

Perplexity

2.8%

0.9%

SobotYellow.ai

Head to head in AI answers

1 engine answers name both brands

0Sobot ranked higher

1Yellow.ai ranked higher

Prompt	Engine	Sobot	Yellow.ai
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#14	#13

Features, pricing & fit

Dimension	Sobot	Yellow.ai
Pricing model	Flat tiers	Usage-based
Entry price	$39 / mo	Contact sales
Free plan	No · 14-day trial	Yes
Onboarding fee	Included	—
Deployment	SaaS, with private deployment available on the Custom plan	—
Integrations	—	150+
Compliance	ISO/IEC 27001, ISO/IEC 27701	ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA
Support	Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request	—
Founded	—	2016
Headquarters	Singapore	San Mateo, California, USA
Employees	201–500	1,001–5,000
Funding	Series D	Incubator/accelerator (Plug and Play Japan) · $102M raised
Best for	Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels	Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service