TidioAI customer service, live chat and help desk in one platform
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Tidio vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 0.3)
- AI answers describe it more positively (47% vs 0% positive)
- You need GDPR or EU-US DPF coverage
- Best for small businesses and e-commerce
Choose Yellow.ai if…
- You need more native integrations (150+ vs 120+)
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or HIPAA or PCI-DSS v4.0.1 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Strong for large-scale conversational AI and contact-center automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Tidio | Yellow.ai |
|---|---|---|
| Visibility score | 29% | 0.3% |
| Change vs last week | down−1.5% | down−1.5% |
| Rank in Live Chat & AI Support | #5 | #40 |
| Share of voice | 8.2% | 0.2% |
| Mentions this run | 41 | 1 |
| Positive in AI answers | 47% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Tidio −1.6000000000000014pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
TidioYellow.ai
Head to head in AI answers
1 engine answers name both brands
1Tidio ranked higher
0Yellow.ai ranked higher
| Prompt | Engine | Tidio | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #4 | #13 |
Features, pricing & fit
| Dimension | Tidio | Yellow.ai |
|---|---|---|
| Pricing model | Usage-based | Usage-based |
| Entry price | Free; paid from $24.17 / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Cloud | — |
| Integrations | 120+ | 150+ |
| Compliance | SOC 2 Type II, GDPR, CCPA, EU-US DPF | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Email, Live chat, Dedicated Success Manager, Slack support | — |
| Founded | 2013 | 2016 |
| Headquarters | San Francisco, California, United States | San Mateo, California, USA |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Series B · $27M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Tidio vs Yellow.ai”, https://slateindex.ai/compare/tidio-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.