Chatwoot vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.
Choose Chatwoot if…
- You need GDPR coverage
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 2.4)
- AI answers describe it more positively (28% vs 22% positive)
- You need HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Gorgias |
|---|---|---|
| Visibility score | 2.4% | 5.3% |
| Change vs last week | up+0.5% | down−0.6% |
| Rank in Live Chat & AI Support | #19 | #13 |
| Share of voice | 1% | 1.7% |
| Mentions this run | 5 | 9 |
| Positive in AI answers | 22% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Gorgias −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Chatwoot | Gorgias |
|---|---|---|---|
| Official website of the top live chat tool vendors | ChatGPT | #15 | #12 |
| Official website of the top live chat tool vendors | Perplexity | #15 | #12 |
Features, pricing & fit
| Dimension | Chatwoot | Gorgias |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | — |
| Integrations | — | 300+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, HIPAA |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | 2015 |
| Headquarters | San Francisco, California, United States | San Francisco, CA, United States |
| Employees | 11–50 | 201–500 |
| Funding | Seed · $2M raised | Series C · $100M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Chatwoot
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Gorgias”, https://slateindex.ai/compare/chatwoot-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.