CrispThe AI customer support platform for every business
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 0.7 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 0.7)
- You want a free plan to start
- AI answers describe it more positively (57% vs 18% positive)
- Flat tiers pricing suits your budget better than per seat
Choose Hiver if…
- You want a lower entry price ($25 vs $45)
- You need more native integrations (1000+ vs 100+)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Hiver |
|---|---|---|
| Visibility score | 22.9% | 0.7% |
| Change vs last week | down−1.4% | up+0.7% |
| Rank in Live Chat & AI Support | #7 | #34 |
| Share of voice | 6.6% | 0.4% |
| Mentions this run | 32 | 2 |
| Positive in AI answers | 57% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispHiver
Head to head in AI answers
2 engine answers name both brands
2Crisp ranked higher
0Hiver ranked higher
| Prompt | Engine | Crisp | Hiver |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #14 |
| Best live chat tool with AI features | Perplexity | #1 | #6 |
Features, pricing & fit
| Dimension | Crisp | Hiver |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | $25 per seat / mo |
| Free plan | Yes | No · 7-day trial |
| Deployment | Hosted cloud software (SaaS) | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | 100+ | 1000+ |
| Compliance | — | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2015 | 2011 |
| Headquarters | Nantes, France | San Jose, California, United States |
| Employees | 11–50 | 201–500 |
| Funding | Bootstrapped | Series B · $30M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Hiver”, https://slateindex.ai/compare/crisp-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.