CrispThe AI customer support platform for every business
vs
IntercomThe only helpdesk designed for the AI Agent era
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Intercom
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 22.9 for Crisp, and ranks ahead in 77% of the answers that name both.
Choose Crisp if…
- You want a free plan to start
- AI answers describe it more positively (57% vs 41% positive)
- Flat tiers pricing suits your budget better than per seat
- Free plan for two seats
Choose Intercom if…
- You want the brand AI engines rank higher (46.2 vs 22.9)
- You want a lower entry price ($29 vs $45)
- You need more native integrations (450+ vs 100+)
- You need SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or GDPR or CCPA coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Intercom |
|---|---|---|
| Visibility score | 22.9% | 46.2% |
| Change vs last week | down−1.4% | up+2% |
| Rank in Live Chat & AI Support | #7 | #2 |
| Share of voice | 6.6% | 10.1% |
| Mentions this run | 32 | 48 |
| Positive in AI answers | 57% | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Intercom +1.9000000000000057pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispIntercom
Head to head in AI answers
22 engine answers name both brands
5Crisp ranked higher
17Intercom ranked higher
| Prompt | Engine | Crisp | Intercom |
|---|---|---|---|
| How do I choose a live chat tool for a mid-market team? | ChatGPT | #6 | #1 |
| How do I choose a live chat tool for a mid-market team? | Perplexity | #6 | #2 |
| What are the best Live Chat & AI Support tools in 2026? | ChatGPT | #7 | #1 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #1 |
| Top live chat tool options for B2B SaaS companies | ChatGPT | #6 | #1 |
| Top live chat tool options for B2B SaaS companies | AI Mode | #5 | #1 |
| Top live chat tool options for B2B SaaS companies | Perplexity | #8 | #1 |
| Best live chat tool for startups | ChatGPT | #1 | #2 |
| Best live chat tool for startups | Perplexity | #1 | #2 |
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #8 | #1 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #1 |
| Alternatives to the most popular live chat tool | ChatGPT | #3 | #1 |
Features, pricing & fit
| Dimension | Crisp | Intercom |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | $29 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Hosted cloud software (SaaS) | Cloud (SaaS), with US, EU and AU data hosting |
| Integrations | 100+ | 450+ |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 2011 |
| Headquarters | Nantes, France | San Francisco, California, United States |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Bootstrapped | Debt financing · $242M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Intercom
Essential$29seat/mo
Advanced$85seat/mo
Expert$132seat/mo
Fin AI Agent (with existing helpdesk)$0.99Fin outcome
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Intercom”, https://slateindex.ai/compare/crisp-vs-intercom, data of Nov 3, 2026. Licence: CC BY 4.0.