CrispThe AI customer support platform for every business
vs
QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 2.3 for Qualified.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 2.3)
- You want a free plan to start
- You need more native integrations (100+ vs 20+)
- AI answers describe it more positively (57% vs 50% positive)
Choose Qualified if…
- You need SOC 2 Type II coverage
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Qualified |
|---|---|---|
| Visibility score | 22.9% | 2.3% |
| Change vs last week | down−1.4% | down−2% |
| Rank in Live Chat & AI Support | #7 | #20 |
| Share of voice | 6.6% | 0.4% |
| Mentions this run | 32 | 2 |
| Positive in AI answers | 57% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispQualified
Head to head in AI answers
0 engine answers name both brands
0Crisp ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Crisp | Qualified |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Free; paid from $45 / mo | Contact sales |
| Free plan | Yes | No |
| Deployment | Hosted cloud software (SaaS) | — |
| Integrations | 100+ | 20+ |
| Compliance | — | SOC 2 Type II |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Dedicated support and success services, Qualified Representative contact |
| Founded | 2015 | — |
| Headquarters | Nantes, France | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 11–50 | — |
| Funding | Bootstrapped | Series C · $163M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Qualified”, https://slateindex.ai/compare/crisp-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.