CrispThe AI customer support platform for every business
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 1.7 for Smartsupp.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 1.7)
- You need more native integrations (100+ vs 60+)
- AI answers describe it more positively (57% vs 33% positive)
- Free plan for two seats
Choose Smartsupp if…
- You want a lower entry price ($17 vs $45)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Smartsupp |
|---|---|---|
| Visibility score | 22.9% | 1.7% |
| Change vs last week | down−1.4% | down−0.1% |
| Rank in Live Chat & AI Support | #7 | #23 |
| Share of voice | 6.6% | 0.4% |
| Mentions this run | 32 | 2 |
| Positive in AI answers | 57% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Crisp ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Crisp | Smartsupp |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Free; paid from $45 / mo | Free; paid from $17 / mo |
| Free plan | Yes | Yes |
| Deployment | Hosted cloud software (SaaS) | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 100+ | 60+ |
| Compliance | — | WCAG 2.1 AA (chat box) |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2015 | 2013 |
| Headquarters | Nantes, France | Brno, Czech Republic |
| Employees | 11–50 | 11–50 |
| Funding | Bootstrapped | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Smartsupp”, https://slateindex.ai/compare/crisp-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.