Crisp vs Sobot

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 0.9 for Sobot, and ranks ahead in 100% of the answers that name both.

Choose Crisp if…

You want the brand AI engines rank higher (22.9 vs 0.9)
You want a free plan to start
Free plan for two seats
Shared inbox for small teams

Choose Sobot if…

You want a lower entry price ($39 vs $45)
AI answers describe it more positively (100% vs 57% positive)
You need ISO/IEC 27001 or ISO/IEC 27701 coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Crisp	Sobot
Visibility score	22.9%	0.9%
Change vs last week	down−1.4%	down−0.9%
Rank in Live Chat & AI Support	#7	#31
Share of voice	6.6%	0.5%
Mentions this run	32	3
Positive in AI answers	57%	100%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Crisp −1.4000000000000021pp · Sobot −0.9pp over 1 weekly runs.

Engine by engine

Crisp leads on 3 of 3 engines

ChatGPT

26.9%

AI Mode

20.6%

Perplexity

21.3%

2.8%

CrispSobot

Head to head in AI answers

3 engine answers name both brands

3Crisp ranked higher

0Sobot ranked higher

Prompt	Engine	Crisp	Sobot
Best live chat tool for startups	Perplexity	#1	#8
Compare the leading Live Chat & AI Support platforms	Perplexity	#5	#16
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#7	#14

Features, pricing & fit

Dimension	Crisp	Sobot
Pricing model	Flat tiers	Flat tiers
Entry price	Free; paid from $45 / mo	$39 / mo
Free plan	Yes	No · 14-day trial
Onboarding fee	—	Included
Deployment	Hosted cloud software (SaaS)	SaaS, with private deployment available on the Custom plan
Integrations	100+	—
Compliance	—	ISO/IEC 27001, ISO/IEC 27701
Support	Help center, Dedicated onboarding and personalized SLA on the Enterprise plan	Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request
Founded	2015	—
Headquarters	Nantes, France	Singapore
Employees	11–50	201–500
Funding	Bootstrapped	Series D
Best for	Small and medium-sized businesses looking for AI-powered omnichannel customer support software	Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels