Crisp vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 6.7 for Zoho, and ranks ahead in 100% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 6.7)
- AI answers describe it more positively (57% vs 50% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose Zoho if…
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- You prefer a larger, established vendor (5,000+ employees)
- Strong value for money and low cost
- Free tier for small teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Zoho |
|---|---|---|
| Visibility score | 22.9% | 6.7% |
| Change vs last week | down−1.4% | down−1.4% |
| Rank in Live Chat & AI Support | #7 | #11 |
| Share of voice | 6.6% | 2.6% |
| Mentions this run | 32 | 12 |
| Positive in AI answers | 57% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
6 engine answers name both brands
| Prompt | Engine | Crisp | Zoho |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #11 |
| Most affordable live chat tool that is still reliable | AI Mode | #2 | #4 |
| Is there a free live chat tool for small teams? | ChatGPT | #2 | #5 |
| Which live chat tool has transparent pricing? | AI Mode | #1 | #4 |
| Official website of the top live chat tool vendors | ChatGPT | #8 | #10 |
| Official website of the top live chat tool vendors | Perplexity | #6 | #8 |
Features, pricing & fit
| Dimension | Crisp | Zoho |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | Cloud (SaaS) |
| Integrations | 100+ | — |
| Compliance | — | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 1996 |
| Headquarters | Nantes, France | Chennai, Tamil Nadu, India |
| Employees | 11–50 | 5,000+ |
| Funding | Bootstrapped | Bootstrapped |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Crisp
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Zoho”, https://slateindex.ai/compare/crisp-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.