Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| CrispTop pick | #1 | #3 | #1 | |
| tawk.to | #5 | #5 | #2 | |
| LiveChat | #3 | #1 | — | |
| Tidio | #2 | #4 | — | |
| Freshworks | #4 | — | #3 | |
| Olark | — | #2 | — | |
| Zoho | — | — | #4 | |
| Intercom | #6 | — | — | |
| LiveAgent | — | #6 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Crisp is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
- Crisp — If you're looking for a live chat tool with transparent, publicly listed pricing, I'd recommend Crisp, Tidio, or LiveChat.
- Tidio — If you're looking for a live chat tool with transparent, publicly listed pricing, I'd recommend Crisp, Tidio, or LiveChat. ↑ 2 vs last week
- LiveChat — If you're looking for a live chat tool with transparent, publicly listed pricing, I'd recommend Crisp, Tidio, or LiveChat.
- Freshworks New this week
- tawk.to ↓ 3 vs last week
- LiveChat — LiveChat is a strong choice for transparent pricing: its plans are publicly listed at $19, $49, and $79 per agent per month when billed annually, with no sales call required for standard plans.
- Olark — Olark: starts at $29 per agent/month. New this week
- Crisp — Crisp: free for two seats; paid plans start at $45 per workspace/month.
- Tidio — Tidio: free plan available; paid plans start at $24.17/month annually.
- tawk.to — tawk.to: core live chat is free, with paid add-ons for extras. ↓ 3 vs last week
Dropped from this engine’s shortlist this week: Freshworks
When looking for live chat tools with transparent pricing, platforms that avoid hidden fees, opaque enterprise quotes, or sudden per-resolution traps stand out. Transparency usually means clear per-workspace or per-agent tiers published directly on the provider's pricing page without forcing a "contact sales" conversation. Top choices known for clear, upfront pricing structures include:
- Crisp — Crisp : Uses a flat, per-workspace model rather than strictly per-agent on certain tiers (e.g., Mini plan covers up to 4 seats, Essentials covers 10).
- tawk.to — tawk.to : Famous for a completely free core live chat product with unlimited agents.
- Freshworks — Freshchat (by Freshworks): Offers clearly structured per-agent tiers (Growth, Pro, Enterprise) billed monthly or annually with explicit feature limits per tier, avoiding hidden implementation costs. New this week
- Zoho — Zoho SalesIQ : Features a generous free tier (up to 3 operators) and straightforward tiered plans based on operator blocks and sessions rather than complex usage meters. New this week
Dropped from this engine’s shortlist this week: Tidio, LiveChat
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| intercom.com | Brand site · Intercom | 2 | ChatGPT |
| livechat.com | Brand site · LiveChat | 2 | ChatGPT |
| claimlane.com | Web | 1 | Perplexity |
| crisp.chat | Brand site · Crisp | 1 | ChatGPT |
| enjo.ai | Web | 1 | Google AI Mode |
| freshworks.com | Brand site · Freshworks | 1 | ChatGPT |
| geekflare.com | Web | 1 | Perplexity |
| helpcenter.io | Web | 1 | Google AI Mode |
| instadesk.com | Web | 1 | Perplexity |
| liveagent.com | Brand site · LiveAgent | 1 | Perplexity |
| rankite.com | Web | 1 | Perplexity |
| spurnow.com | Web | 1 | Perplexity |
| stammer.ai | Web | 1 | Google AI Mode |
| tawk.to | Brand site · tawk.to | 1 | ChatGPT |
| tidio.com | Brand site · Tidio | 1 | ChatGPT |
| toollers.com | Web | 1 | Perplexity |
| toolradar.com | Web | 1 | Perplexity |
| vendorpick.ai | Web | 1 | Perplexity |
| whatarethebest.com | Web | 1 | Perplexity |