DialpadThe AI platform for customer experience
vs
Five9Smarter CX with every interaction.
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Five9
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Five9 is the stronger AI pick in Contact Center: it has a visibility score of 28.5 versus 14.5 for Dialpad, and ranks ahead in 91% of the answers that name both.
Choose Dialpad if…
- You need HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
Choose Five9 if…
- You want the brand AI engines rank higher (28.5 vs 14.5)
- AI answers describe it more positively (48% vs 45% positive)
- You need HIPAA or PCI-DSS or GDPR or C5 or ISO 27001 or DORA or ISO/IEC 27017:2015 or CSA STAR or TX-RAMP Level 2 or Cyber Essentials or CPNI coverage
- Cloud-native architecture seen as scalable and reliable
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Five9 |
|---|---|---|
| Visibility score | 14.5% | 28.5% |
| Change vs last week | up+4% | up+1.1% |
| Rank in Contact Center | #11 | #4 |
| Share of voice | 3.9% | 6.2% |
| Mentions this run | 22 | 36 |
| Positive in AI answers | 45% | 48% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Five9 +1pp over 1 weekly runs.
Engine by engine
Five9 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadFive9
Head to head in AI answers
11 engine answers name both brands
1Dialpad ranked higher
10Five9 ranked higher
| Prompt | Engine | Dialpad | Five9 |
|---|---|---|---|
| What are the best Contact Center tools in 2026? | ChatGPT | #10 | #3 |
| What are the best Contact Center tools in 2026? | AI Mode | #5 | #4 |
| Compare the leading Contact Center platforms | AI Mode | #6 | #2 |
| Alternatives to the most popular contact center platform | AI Mode | #6 | #3 |
| Best contact center platform with AI features | AI Mode | #4 | #3 |
| Most affordable contact center platform that is still reliable | AI Mode | #5 | #2 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #10 | #4 |
| Official website of the top contact center platform vendors | ChatGPT | #10 | #3 |
| Official website of the top contact center platform vendors | AI Mode | #6 | #2 |
| Official website of the top contact center platform vendors | Perplexity | #16 | #3 |
| Where can I sign up for a contact center platform? | AI Mode | #1 | #6 |
Features, pricing & fit
| Dimension | Dialpad | Five9 |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-based | Cloud |
| Integrations | — | 300+ |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | SOC 2 Type II, HIPAA, PCI-DSS, GDPR, C5, ISO 27001, DORA, ISO/IEC 27017:2015, CSA STAR, TX-RAMP Level 2, Cyber Essentials, CPNI |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | Support portal, Community, Training, Documentation |
| Founded | 2011 | 2001 |
| Headquarters | San Ramon, California | San Ramon, CA |
| Employees | 1,001–5,000 | 1,001–5,000 |
| Funding | Series F | Post-IPO convertible |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Enterprises that want AI and human agents on one contact center platform. |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Five9
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Five9
- Cloud-native architecture seen as scalable and reliable
- Strong blended inbound and outbound capabilities
- Robust AI and automation features
- Well regarded analyst standing, Gartner Magic Quadrant Leader
- Strong digital self-service
- Expensive quickly at enterprise scale
- No robust free tier
- Potential feature gaps in workforce management, quality management and analytics for large operations
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Five9”, https://slateindex.ai/compare/dialpad-vs-five9, data of Nov 3, 2026. Licence: CC BY 4.0.