DialpadThe AI platform for customer experience
vs
Talkdesk CX CloudThe hybrid workforce starts here. CCaaS for people. CXA for AI.
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Talkdesk CX Cloud
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Talkdesk CX Cloud is the stronger AI pick in Contact Center: it has a visibility score of 26.1 versus 14.5 for Dialpad, and ranks ahead in 73% of the answers that name both.
Choose Dialpad if…
- You want a lower entry price ($15 vs $85)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
Choose Talkdesk CX Cloud if…
- You want the brand AI engines rank higher (26.1 vs 14.5)
- AI answers describe it more positively (48% vs 45% positive)
- You need ISO 22301 or ISO/IEC 42001 or BSI C5 or SOC 2 or ISO 27001 or ISO 27701 or PCI DSS Level 1 or HIPAA or GDPR coverage
- Fast deployment and rapid implementation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Talkdesk CX Cloud |
|---|---|---|
| Visibility score | 14.5% | 26.1% |
| Change vs last week | up+4% | down−0.5% |
| Rank in Contact Center | #11 | #5 |
| Share of voice | 3.9% | 6.7% |
| Mentions this run | 22 | 39 |
| Positive in AI answers | 45% | 48% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Talkdesk CX Cloud −0.5pp over 1 weekly runs.
Engine by engine
Talkdesk CX Cloud leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadTalkdesk CX Cloud
Head to head in AI answers
11 engine answers name both brands
3Dialpad ranked higher
8Talkdesk CX Cloud ranked higher
| Prompt | Engine | Dialpad | Talkdesk CX Cloud |
|---|---|---|---|
| What are the best Contact Center tools in 2026? | ChatGPT | #10 | #4 |
| What are the best Contact Center tools in 2026? | AI Mode | #5 | #3 |
| Best contact center platform for startups | ChatGPT | #3 | #5 |
| Compare the leading Contact Center platforms | AI Mode | #6 | #4 |
| Alternatives to the most popular contact center platform | AI Mode | #6 | #4 |
| Best contact center platform with AI features | AI Mode | #4 | #5 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #10 | #5 |
| Official website of the top contact center platform vendors | ChatGPT | #10 | #7 |
| Official website of the top contact center platform vendors | AI Mode | #6 | #3 |
| Official website of the top contact center platform vendors | Perplexity | #16 | #4 |
| Where can I sign up for a contact center platform? | AI Mode | #1 | #7 |
Features, pricing & fit
| Dimension | Dialpad | Talkdesk CX Cloud |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $85 per seat / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud-based | Cloud native |
| Integrations | — | 60+ |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | ISO 22301, ISO/IEC 42001, BSI C5, SOC 2, ISO 27001, ISO 27701, PCI DSS Level 1, HIPAA, GDPR |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | Infrastructure and operations teams available 24/7, CX Strategy experts for business case, implementation and customer experience transformation, Real-time status website |
| Founded | 2011 | 2011 |
| Headquarters | San Ramon, California | San Francisco, CA |
| Employees | 1,001–5,000 | 1,001–5,000 |
| Funding | Series F | Series D |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Global enterprises that want AI agents and human agents managed on one contact center platform. |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Talkdesk CX Cloud
Digital Essentials$85per user, per month
Voice Essentials$105per user, per month
Elite$165per user, per month
Industry Experience Clouds$225per user, per month
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Talkdesk CX Cloud
- Fast deployment and rapid implementation
- Strong AI-driven automation and agent-assist tools
- Modern, intuitive, user-friendly cloud interface
- Rapid innovation and industry-specific cloud solutions
- Strong reviews and analyst recognition, including Gartner Leader status
- Limited advanced reporting, analytics, and workforce management
- May lack depth for very large operations needing sophisticated features
- No publicly listed annual-contract discount; pricing requires a custom quote
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Talkdesk CX Cloud”, https://slateindex.ai/compare/dialpad-vs-talkdesk-cx-cloud, data of Nov 3, 2026. Licence: CC BY 4.0.