FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Help Desk · weekly run Nov 3
Front vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Front is the stronger AI pick in Help Desk: it has a visibility score of 6 versus 1.9 for Hiver, and ranks ahead in 67% of the answers that name both.
Choose Front if…
- You want the brand AI engines rank higher (6 vs 1.9)
- AI answers describe it more positively (29% vs 18% positive)
- You prefer a larger, established vendor (501–1,000 employees)
- Best for collaborative customer operations
Choose Hiver if…
- You need more native integrations (1000+ vs 130+)
- You need GDPR or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Hiver |
|---|---|---|
| Visibility score | 6% | 1.9% |
| Change vs last week | down−0.8% | up+0.9% |
| Rank in Help Desk | #11 | #22 |
| Share of voice | 2.2% | 0.8% |
| Mentions this run | 12 | 4 |
| Positive in AI answers | 29% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.7999999999999998pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
Front leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontHiver
Head to head in AI answers
3 engine answers name both brands
2Front ranked higher
1Hiver ranked higher
| Prompt | Engine | Front | Hiver |
|---|---|---|---|
| How do companies resolve customer tickets without a dedicated tool? | Perplexity | #1 | #3 |
| Alternatives to the most popular help desk platform | AI Mode | #8 | #7 |
| Official website of the top help desk platform vendors | ChatGPT | #12 | #17 |
Features, pricing & fit
| Dimension | Front | Hiver |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $25 per seat / mo |
| Free plan | No · 14-day trial | No · 7-day trial |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | 130+ | 1000+ |
| Compliance | SOC 2 Type II, ISO 27001 | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | Help Center, Academy, Community, Developer Portal | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2013 | 2011 |
| Headquarters | San Francisco, CA, United States | San Jose, California, United States |
| Employees | 501–1,000 | 201–500 |
| Funding | Series C · $204M raised | Series B · $30M raised |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Hiver”, https://slateindex.ai/compare/front-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.