FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Front vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Front is the stronger AI pick in Help Desk: it has a visibility score of 6 versus 4.6 for LiveAgent, and ranks ahead in 100% of the answers that name both.
Choose Front if…
- You want the brand AI engines rank higher (6 vs 4.6)
- You need SOC 2 Type II or ISO 27001 coverage
- You prefer a larger, established vendor (501–1,000 employees)
- Best for collaborative customer operations
Choose LiveAgent if…
- You want a lower entry price ($15 vs $25)
- You need more native integrations (200+ vs 130+)
- AI answers describe it more positively (39% vs 29% positive)
- You need GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | LiveAgent |
|---|---|---|
| Visibility score | 6% | 4.6% |
| Change vs last week | down−0.8% | no change0% |
| Rank in Help Desk | #11 | #13 |
| Share of voice | 2.2% | 1.7% |
| Mentions this run | 12 | 9 |
| Positive in AI answers | 29% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.7999999999999998pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
Front leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontLiveAgent
Head to head in AI answers
3 engine answers name both brands
3Front ranked higher
0LiveAgent ranked higher
| Prompt | Engine | Front | LiveAgent |
|---|---|---|---|
| Alternatives to the most popular help desk platform | ChatGPT | #9 | #10 |
| Which Help Desk tools offer annual discounts? | Perplexity | #7 | #10 |
| Official website of the top help desk platform vendors | ChatGPT | #12 | #13 |
Features, pricing & fit
| Dimension | Front | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $15 per seat / mo |
| Free plan | No · 14-day trial | No · 30-day trial |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Cloud only |
| Integrations | 130+ | 200+ |
| Compliance | SOC 2 Type II, ISO 27001 | GDPR |
| Support | Help Center, Academy, Community, Developer Portal | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2013 | 2004 |
| Headquarters | San Francisco, CA, United States | Bratislava, Slovakia |
| Employees | 501–1,000 | 51–200 |
| Funding | Series C · $204M raised | Bootstrapped |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs LiveAgent”, https://slateindex.ai/compare/front-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.