GorgiasThe conversational AI platform for ecommerce
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Gorgias vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 4.6 for LiveAgent, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 4.6)
- You need more native integrations (300+ vs 200+)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
Choose LiveAgent if…
- AI answers describe it more positively (39% vs 28% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | LiveAgent |
|---|---|---|
| Visibility score | 4.7% | 4.6% |
| Change vs last week | no change0% | no change0% |
| Rank in Help Desk | #12 | #13 |
| Share of voice | 2.1% | 1.7% |
| Mentions this run | 11 | 9 |
| Positive in AI answers | 28% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasLiveAgent
Head to head in AI answers
3 engine answers name both brands
3Gorgias ranked higher
0LiveAgent ranked higher
| Prompt | Engine | Gorgias | LiveAgent |
|---|---|---|---|
| Alternatives to the most popular help desk platform | ChatGPT | #8 | #10 |
| Official website of the top help desk platform vendors | ChatGPT | #6 | #13 |
| Official website of the top help desk platform vendors | Perplexity | #13 | #14 |
Features, pricing & fit
| Dimension | Gorgias | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | — | Cloud only |
| Integrations | 300+ | 200+ |
| Compliance | SOC 2 Type II, HIPAA | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2015 | 2004 |
| Headquarters | San Francisco, CA, United States | Bratislava, Slovakia |
| Employees | 201–500 | 51–200 |
| Funding | Series C · $100M raised | Bootstrapped |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Gorgias
Pricing not available.
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs LiveAgent”, https://slateindex.ai/compare/gorgias-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.