HiverThe agentic omnichannel customer service platform built for complex support.
vs
JivoChatLive chat software that turns website visitors into customers
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 0.7 for Hiver, and ranks ahead in 0% of the answers that name both.
Choose Hiver if…
- You want a lower entry price ($25 vs $28)
- You need more native integrations (1000+ vs 50+)
- AI answers describe it more positively (18% vs 0% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 0.7)
- You want a free plan to start
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | JivoChat |
|---|---|---|
| Visibility score | 0.7% | 2.9% |
| Change vs last week | up+0.7% | up+0.7% |
| Rank in Live Chat & AI Support | #34 | #18 |
| Share of voice | 0.4% | 0.9% |
| Mentions this run | 2 | 5 |
| Positive in AI answers | 18% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
JivoChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverJivoChat
Head to head in AI answers
1 engine answers name both brands
1Hiver ranked higher
0JivoChat ranked higher
| Prompt | Engine | Hiver | JivoChat |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #6 | #9 |
Features, pricing & fit
| Dimension | Hiver | JivoChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | Free; paid from $28 per seat / mo |
| Free plan | No · 7-day trial | Yes |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Website widget with desktop, mobile and browser apps |
| Integrations | 1000+ | 50+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | — |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | 2012 |
| Headquarters | San Jose, California, United States | Vitória, Espírito Santo, Brazil |
| Employees | 201–500 | 51–200 |
| Funding | Series B · $30M raised | — |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs JivoChat”, https://slateindex.ai/compare/hiver-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.