HiverThe agentic omnichannel customer service platform built for complex support.
vs
LivePersonThe enterprise leader in predictable conversational AI
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LivePerson is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0.7 for Hiver.
Choose Hiver if…
- You need SOC 2 Type II or CCPA or HIPAA coverage
- Per seat pricing suits your budget better than flat tiers
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose LivePerson if…
- You want the brand AI engines rank higher (1.5 vs 0.7)
- AI answers describe it more positively (71% vs 18% positive)
- You need SOC 2 + HIPAA (SSAE 18) or PCI DSS 4.0 or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | LivePerson |
|---|---|---|
| Visibility score | 0.7% | 1.5% |
| Change vs last week | up+0.7% | up+0.3% |
| Rank in Live Chat & AI Support | #34 | #25 |
| Share of voice | 0.4% | 0.9% |
| Mentions this run | 2 | 4 |
| Positive in AI answers | 18% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
LivePerson leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverLivePerson
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0LivePerson ranked higher
Features, pricing & fit
| Dimension | Hiver | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $25 per seat / mo | Contact sales |
| Free plan | No · 7-day trial | No |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | — |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2011 | 1995 |
| Headquarters | San Jose, California, United States | — |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs LivePerson”, https://slateindex.ai/compare/hiver-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.