HiverThe agentic omnichannel customer service platform built for complex support.
vs
QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Qualified is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.3 versus 0.7 for Hiver.
Choose Hiver if…
- You need more native integrations (1000+ vs 20+)
- You need GDPR or ISO 27001 or CCPA or HIPAA coverage
- Per seat pricing suits your budget better than flat tiers
- Turns shared Gmail and Outlook inboxes into collaborative help desks
Choose Qualified if…
- You want the brand AI engines rank higher (2.3 vs 0.7)
- AI answers describe it more positively (50% vs 18% positive)
- Flat tiers pricing suits your budget better than per seat
- Highest user rating on G2 at 4.9/5
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Qualified |
|---|---|---|
| Visibility score | 0.7% | 2.3% |
| Change vs last week | up+0.7% | down−2% |
| Rank in Live Chat & AI Support | #34 | #20 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 18% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Qualified leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverQualified
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Hiver | Qualified |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $25 per seat / mo | Contact sales |
| Free plan | No · 7-day trial | No |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | — |
| Integrations | 1000+ | 20+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Dedicated support and success services, Qualified Representative contact |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | Series C · $163M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Qualified”, https://slateindex.ai/compare/hiver-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.