HiverThe agentic omnichannel customer service platform built for complex support.
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 0.7 for Hiver.
Choose Hiver if…
- You need more native integrations (1000+ vs 60+)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Per seat pricing suits your budget better than flat tiers
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 0.7)
- You want a free plan to start
- AI answers describe it more positively (33% vs 18% positive)
- You need WCAG 2.1 AA (chat box) coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Smartsupp |
|---|---|---|
| Visibility score | 0.7% | 1.7% |
| Change vs last week | up+0.7% | down−0.1% |
| Rank in Live Chat & AI Support | #34 | #23 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 18% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Hiver | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $25 per seat / mo | Free; paid from $17 / mo |
| Free plan | No · 7-day trial | Yes |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 1000+ | 60+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | WCAG 2.1 AA (chat box) |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2011 | 2013 |
| Headquarters | San Jose, California, United States | Brno, Czech Republic |
| Employees | 201–500 | 11–50 |
| Funding | Series B · $30M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Smartsupp”, https://slateindex.ai/compare/hiver-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.