HiverThe agentic omnichannel customer service platform built for complex support.
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0.3 for Yellow.ai.
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0.3)
- You need more native integrations (1000+ vs 150+)
- AI answers describe it more positively (18% vs 0% positive)
- You need GDPR or ISO 27001 coverage
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or PCI-DSS v4.0.1 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Yellow.ai |
|---|---|---|
| Visibility score | 0.7% | 0.3% |
| Change vs last week | up+0.7% | down−1.5% |
| Rank in Live Chat & AI Support | #34 | #40 |
| Share of voice | 0.4% | 0.2% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 18% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Hiver leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverYellow.ai
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | Hiver | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $25 per seat / mo | Contact sales |
| Free plan | No · 7-day trial | Yes |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | — |
| Integrations | 1000+ | 150+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | 2016 |
| Headquarters | San Jose, California, United States | San Mateo, California, USA |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series B · $30M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Yellow.ai”, https://slateindex.ai/compare/hiver-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.