JivoChatLive chat software that turns website visitors into customers
vs
LivePersonThe enterprise leader in predictable conversational AI
Comparison · Live Chat & AI Support · weekly run Nov 3
JivoChat vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1.5 for LivePerson.
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1.5)
- You want a free plan to start
- Per seat pricing suits your budget better than flat tiers
- Clearly advertised discounts
Choose LivePerson if…
- AI answers describe it more positively (71% vs 0% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | LivePerson |
|---|---|---|
| Visibility score | 2.9% | 1.5% |
| Change vs last week | up+0.7% | up+0.3% |
| Rank in Live Chat & AI Support | #18 | #25 |
| Share of voice | 0.9% | 0.9% |
| Mentions this run | 5 | 4 |
| Positive in AI answers | 0% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
JivoChatLivePerson
Head to head in AI answers
0 engine answers name both brands
0JivoChat ranked higher
0LivePerson ranked higher
Features, pricing & fit
| Dimension | JivoChat | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $28 per seat / mo | Contact sales |
| Free plan | Yes | No |
| Deployment | Website widget with desktop, mobile and browser apps | — |
| Integrations | 50+ | — |
| Compliance | — | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | — | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2012 | 1995 |
| Headquarters | Vitória, Espírito Santo, Brazil | — |
| Employees | 51–200 | — |
| Funding | — | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs LivePerson”, https://slateindex.ai/compare/jivochat-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.