JivoChat vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Olark is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 3.6 versus 2.9 for JivoChat, and ranks ahead in 0% of the answers that name both.
Choose JivoChat if…
- You want a free plan to start
- You prefer a larger, established vendor (51–200 employees)
- Clearly advertised discounts
Choose Olark if…
- You want the brand AI engines rank higher (3.6 vs 2.9)
- AI answers describe it more positively (8% vs 0% positive)
- You need B Corp certified coverage
- Straightforward 14-day free trial
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Olark |
|---|---|---|
| Visibility score | 2.9% | 3.6% |
| Change vs last week | up+0.7% | up+1.3% |
| Rank in Live Chat & AI Support | #18 | #17 |
| Share of voice | 0.9% | 1.4% |
| Mentions this run | 5 | 7 |
| Positive in AI answers | 0% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Olark leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | JivoChat | Olark |
|---|---|---|---|
| Official website of the top live chat tool vendors | Perplexity | #10 | #14 |
Features, pricing & fit
| Dimension | JivoChat | Olark |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $28 per seat / mo | $29 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Website widget with desktop, mobile and browser apps | — |
| Integrations | 50+ | — |
| Compliance | — | B Corp certified |
| Support | — | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2012 | 2008 |
| Headquarters | Vitória, Espírito Santo, Brazil | Ann Arbor, Michigan, United States |
| Employees | 51–200 | 11–50 |
| Funding | — | Angel · $0M raised |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
JivoChat
Olark
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Olark”, https://slateindex.ai/compare/jivochat-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.