JivoChat vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1.7 for Smartsupp, and ranks ahead in 100% of the answers that name both.
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1.7)
- You prefer a larger, established vendor (51–200 employees)
- Per seat pricing suits your budget better than flat tiers
- Clearly advertised discounts
Choose Smartsupp if…
- You want a lower entry price ($17 vs $28)
- You need more native integrations (60+ vs 50+)
- AI answers describe it more positively (33% vs 0% positive)
- You need WCAG 2.1 AA (chat box) coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Smartsupp |
|---|---|---|
| Visibility score | 2.9% | 1.7% |
| Change vs last week | up+0.7% | down−0.1% |
| Rank in Live Chat & AI Support | #18 | #23 |
| Share of voice | 0.9% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 0% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | JivoChat | Smartsupp |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #3 | #4 |
Features, pricing & fit
| Dimension | JivoChat | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $28 per seat / mo | Free; paid from $17 / mo |
| Free plan | Yes | Yes |
| Deployment | Website widget with desktop, mobile and browser apps | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 50+ | 60+ |
| Compliance | — | WCAG 2.1 AA (chat box) |
| Support | — | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2012 | 2013 |
| Headquarters | Vitória, Espírito Santo, Brazil | Brno, Czech Republic |
| Employees | 51–200 | 11–50 |
| Funding | — | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
JivoChat
Smartsupp
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Smartsupp”, https://slateindex.ai/compare/jivochat-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.