JivoChatLive chat software that turns website visitors into customers
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
JivoChat vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 0.3 for Yellow.ai.
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 0.3)
- Per seat pricing suits your budget better than usage-based
- Clearly advertised discounts
Choose Yellow.ai if…
- You need more native integrations (150+ vs 50+)
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Yellow.ai |
|---|---|---|
| Visibility score | 2.9% | 0.3% |
| Change vs last week | up+0.7% | down−1.5% |
| Rank in Live Chat & AI Support | #18 | #40 |
| Share of voice | 0.9% | 0.2% |
| Mentions this run | 5 | 1 |
| Positive in AI answers | 0% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
JivoChatYellow.ai
Head to head in AI answers
0 engine answers name both brands
0JivoChat ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | JivoChat | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $28 per seat / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Website widget with desktop, mobile and browser apps | — |
| Integrations | 50+ | 150+ |
| Compliance | — | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Founded | 2012 | 2016 |
| Headquarters | Vitória, Espírito Santo, Brazil | San Mateo, California, USA |
| Employees | 51–200 | 1,001–5,000 |
| Funding | — | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Yellow.ai”, https://slateindex.ai/compare/jivochat-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.