LiveAgentHelp desk and live chat with AI agents
vs
LivePersonThe enterprise leader in predictable conversational AI
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 1.5 for LivePerson.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 1.5)
- Per seat pricing suits your budget better than flat tiers
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
Choose LivePerson if…
- AI answers describe it more positively (71% vs 39% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | LivePerson |
|---|---|---|
| Visibility score | 8.5% | 1.5% |
| Change vs last week | down−1.5% | up+0.3% |
| Rank in Live Chat & AI Support | #10 | #25 |
| Share of voice | 2.7% | 0.9% |
| Mentions this run | 14 | 4 |
| Positive in AI answers | 39% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentLivePerson
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0LivePerson ranked higher
Features, pricing & fit
| Dimension | LiveAgent | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $15 per seat / mo | Contact sales |
| Free plan | No · 30-day trial | No |
| Deployment | Cloud only | — |
| Integrations | 200+ | — |
| Compliance | GDPR | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2004 | 1995 |
| Headquarters | Bratislava, Slovakia | — |
| Employees | 51–200 | — |
| Funding | Bootstrapped | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs LivePerson”, https://slateindex.ai/compare/liveagent-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.