LiveAgent vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 2.3 for Qualified, and ranks ahead in 0% of the answers that name both.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 2.3)
- You need more native integrations (200+ vs 20+)
- You need GDPR coverage
- Per seat pricing suits your budget better than flat tiers
Choose Qualified if…
- AI answers describe it more positively (50% vs 39% positive)
- You need SOC 2 Type II coverage
- Flat tiers pricing suits your budget better than per seat
- Highest user rating on G2 at 4.9/5
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Qualified |
|---|---|---|
| Visibility score | 8.5% | 2.3% |
| Change vs last week | down−1.5% | down−2% |
| Rank in Live Chat & AI Support | #10 | #20 |
| Share of voice | 2.7% | 0.4% |
| Mentions this run | 14 | 2 |
| Positive in AI answers | 39% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Qualified −2pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LiveAgent | Qualified |
|---|---|---|---|
| Which live chat tool has the best reviews? | Perplexity | #3 | #2 |
Features, pricing & fit
| Dimension | LiveAgent | Qualified |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $15 per seat / mo | Contact sales |
| Free plan | No · 30-day trial | No |
| Deployment | Cloud only | — |
| Integrations | 200+ | 20+ |
| Compliance | GDPR | SOC 2 Type II |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Dedicated support and success services, Qualified Representative contact |
| Founded | 2004 | — |
| Headquarters | Bratislava, Slovakia | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 51–200 | — |
| Funding | Bootstrapped | Series C · $163M raised |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Qualified”, https://slateindex.ai/compare/liveagent-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.