LiveAgentHelp desk and live chat with AI agents
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 1.7 for Smartsupp.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 1.7)
- You want a lower entry price ($15 vs $17)
- You need more native integrations (200+ vs 60+)
- AI answers describe it more positively (39% vs 33% positive)
Choose Smartsupp if…
- You want a free plan to start
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Smartsupp |
|---|---|---|
| Visibility score | 8.5% | 1.7% |
| Change vs last week | down−1.5% | down−0.1% |
| Rank in Live Chat & AI Support | #10 | #23 |
| Share of voice | 2.7% | 0.4% |
| Mentions this run | 14 | 2 |
| Positive in AI answers | 39% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentSmartsupp
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $15 per seat / mo | Free; paid from $17 / mo |
| Free plan | No · 30-day trial | Yes |
| Deployment | Cloud only | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 200+ | 60+ |
| Compliance | GDPR | WCAG 2.1 AA (chat box) |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2004 | 2013 |
| Headquarters | Bratislava, Slovakia | Brno, Czech Republic |
| Employees | 51–200 | 11–50 |
| Funding | Bootstrapped | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Smartsupp”, https://slateindex.ai/compare/liveagent-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.