LiveAgentHelp desk and live chat with AI agents
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 0.3 for Yellow.ai.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 0.3)
- You need more native integrations (200+ vs 150+)
- AI answers describe it more positively (39% vs 0% positive)
- You need GDPR coverage
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Yellow.ai |
|---|---|---|
| Visibility score | 8.5% | 0.3% |
| Change vs last week | down−1.5% | down−1.5% |
| Rank in Live Chat & AI Support | #10 | #40 |
| Share of voice | 2.7% | 0.2% |
| Mentions this run | 14 | 1 |
| Positive in AI answers | 39% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentYellow.ai
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $15 per seat / mo | Contact sales |
| Free plan | No · 30-day trial | Yes |
| Deployment | Cloud only | — |
| Integrations | 200+ | 150+ |
| Compliance | GDPR | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | — |
| Founded | 2004 | 2016 |
| Headquarters | Bratislava, Slovakia | San Mateo, California, USA |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Bootstrapped | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Yellow.ai”, https://slateindex.ai/compare/liveagent-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.