LivePersonThe enterprise leader in predictable conversational AI
vs
QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
LivePerson vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Qualified is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.3 versus 1.5 for LivePerson.
Choose LivePerson if…
- AI answers describe it more positively (71% vs 50% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
Choose Qualified if…
- You want the brand AI engines rank higher (2.3 vs 1.5)
- You need SOC 2 Type II coverage
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LivePerson | Qualified |
|---|---|---|
| Visibility score | 1.5% | 2.3% |
| Change vs last week | up+0.3% | down−2% |
| Rank in Live Chat & AI Support | #25 | #20 |
| Share of voice | 0.9% | 0.4% |
| Mentions this run | 4 | 2 |
| Positive in AI answers | 71% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LivePerson +0.30000000000000004pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Qualified leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LivePersonQualified
Head to head in AI answers
0 engine answers name both brands
0LivePerson ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | LivePerson | Qualified |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Contact sales | Contact sales |
| Free plan | No | No |
| Integrations | — | 20+ |
| Compliance | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST | SOC 2 Type II |
| Support | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager | Dedicated support and success services, Qualified Representative contact |
| Founded | 1995 | — |
| Headquarters | — | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Funding | Post-IPO debt from Lynrock Lake LP · $42M raised | Series C · $163M raised |
| Best for | Large enterprises running high-volume customer conversations across voice and messaging | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Pros and cons
Themes from the AI answers that mention each brand
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LivePerson vs Qualified”, https://slateindex.ai/compare/liveperson-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.