LivePersonThe enterprise leader in predictable conversational AI
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
LivePerson vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 1.5 for LivePerson.
Choose LivePerson if…
- AI answers describe it more positively (71% vs 33% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 1.5)
- You want a free plan to start
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LivePerson | Smartsupp |
|---|---|---|
| Visibility score | 1.5% | 1.7% |
| Change vs last week | up+0.3% | down−0.1% |
| Rank in Live Chat & AI Support | #25 | #23 |
| Share of voice | 0.9% | 0.4% |
| Mentions this run | 4 | 2 |
| Positive in AI answers | 71% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LivePerson +0.30000000000000004pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LivePersonSmartsupp
Head to head in AI answers
0 engine answers name both brands
0LivePerson ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | LivePerson | Smartsupp |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Contact sales | Free; paid from $17 / mo |
| Free plan | No | Yes |
| Deployment | — | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST | WCAG 2.1 AA (chat box) |
| Support | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 1995 | 2013 |
| Headquarters | — | Brno, Czech Republic |
| Employees | — | 11–50 |
| Funding | Post-IPO debt from Lynrock Lake LP · $42M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Large enterprises running high-volume customer conversations across voice and messaging | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LivePerson vs Smartsupp”, https://slateindex.ai/compare/liveperson-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.