Qualified vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Qualified is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.3 versus 1.7 for Smartsupp, and ranks ahead in 100% of the answers that name both.
Choose Qualified if…
- You want the brand AI engines rank higher (2.3 vs 1.7)
- AI answers describe it more positively (50% vs 33% positive)
- You need SOC 2 Type II coverage
- Highest user rating on G2 at 4.9/5
Choose Smartsupp if…
- You want a free plan to start
- You need more native integrations (60+ vs 20+)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Qualified | Smartsupp |
|---|---|---|
| Visibility score | 2.3% | 1.7% |
| Change vs last week | down−2% | down−0.1% |
| Rank in Live Chat & AI Support | #20 | #23 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 50% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Qualified −2pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Qualified leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Qualified | Smartsupp |
|---|---|---|---|
| Which live chat tool has the best reviews? | ChatGPT | #1 | #2 |
Features, pricing & fit
| Dimension | Qualified | Smartsupp |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Contact sales | Free; paid from $17 / mo |
| Free plan | No | Yes |
| Deployment | — | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 20+ | 60+ |
| Compliance | SOC 2 Type II | WCAG 2.1 AA (chat box) |
| Support | Dedicated support and success services, Qualified Representative contact | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | — | 2013 |
| Headquarters | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States | Brno, Czech Republic |
| Employees | — | 11–50 |
| Funding | Series C · $163M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Smartsupp
Pros and cons
Themes from the AI answers that mention each brand
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Qualified vs Smartsupp”, https://slateindex.ai/compare/qualified-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.