SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Smartsupp vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 0.3 for Yellow.ai.
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 0.3)
- AI answers describe it more positively (33% vs 0% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than usage-based
Choose Yellow.ai if…
- You need more native integrations (150+ vs 60+)
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Smartsupp | Yellow.ai |
|---|---|---|
| Visibility score | 1.7% | 0.3% |
| Change vs last week | down−0.1% | down−1.5% |
| Rank in Live Chat & AI Support | #23 | #40 |
| Share of voice | 0.4% | 0.2% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 33% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Smartsupp −0.19999999999999996pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
SmartsuppYellow.ai
Head to head in AI answers
0 engine answers name both brands
0Smartsupp ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | Smartsupp | Yellow.ai |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $17 / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Web dashboard, with iPhone/iPad and Android apps | — |
| Integrations | 60+ | 150+ |
| Compliance | WCAG 2.1 AA (chat box) | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Premium support (Expert plan), Dedicated account manager (Ultimate plan) | — |
| Founded | 2013 | 2016 |
| Headquarters | Brno, Czech Republic | San Mateo, California, USA |
| Employees | 11–50 | 1,001–5,000 |
| Funding | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Online shops and websites, from solo operators to teams with several agents | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Smartsupp vs Yellow.ai”, https://slateindex.ai/compare/smartsupp-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.