tawk.to vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose tawk.to if…
- You want the brand AI engines rank higher (27.6 vs 0.3)
- AI answers describe it more positively (70% vs 0% positive)
- You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
- Flat tiers pricing suits your budget better than usage-based
Choose Yellow.ai if…
- You need more native integrations (150+ vs 50+)
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | tawk.to | Yellow.ai |
|---|---|---|
| Visibility score | 27.6% | 0.3% |
| Change vs last week | down−4.3% | down−1.5% |
| Rank in Live Chat & AI Support | #6 | #40 |
| Share of voice | 7.1% | 0.2% |
| Mentions this run | 34 | 1 |
| Positive in AI answers | 70% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
tawk.to −4.299999999999997pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
tawk.to leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | tawk.to | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #9 | #13 |
Features, pricing & fit
| Dimension | tawk.to | Yellow.ai |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Contact sales | Contact sales |
| Free plan | Yes | Yes |
| Integrations | 50+ | 150+ |
| Compliance | EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | 24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to | — |
| Founded | 2012 | 2016 |
| Headquarters | Las Vegas, Nevada, US | San Mateo, California, USA |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series B | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Businesses of any size that want free live chat with unlimited team members and no per-seat fees. | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Pros and cons
Themes from the AI answers that mention each brand
tawk.to
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
- Tawk.to branding on widget unless paid
- Limited advanced automation and reporting on free plan
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “tawk.to vs Yellow.ai”, https://slateindex.ai/compare/tawk-to-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.