tawk.to vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 6.7 for Zoho, and ranks ahead in 88% of the answers that name both.
Choose tawk.to if…
- You want the brand AI engines rank higher (27.6 vs 6.7)
- AI answers describe it more positively (70% vs 50% positive)
- You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
- Completely free core live chat
Choose Zoho if…
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- You prefer a larger, established vendor (5,000+ employees)
- Strong value for money and low cost
- Free tier for small teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | tawk.to | Zoho |
|---|---|---|
| Visibility score | 27.6% | 6.7% |
| Change vs last week | down−4.3% | down−1.4% |
| Rank in Live Chat & AI Support | #6 | #11 |
| Share of voice | 7.1% | 2.6% |
| Mentions this run | 34 | 12 |
| Positive in AI answers | 70% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
tawk.to −4.299999999999997pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
tawk.to leads on 3 of 3 engines
Head to head in AI answers
8 engine answers name both brands
| Prompt | Engine | tawk.to | Zoho |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #6 | #11 |
| Most affordable live chat tool that is still reliable | AI Mode | #1 | #4 |
| Is there a free live chat tool for small teams? | ChatGPT | #1 | #5 |
| Which live chat tool has transparent pricing? | AI Mode | #2 | #4 |
| Official website of the top live chat tool vendors | ChatGPT | #7 | #10 |
| Official website of the top live chat tool vendors | AI Mode | #7 | #6 |
| Official website of the top live chat tool vendors | Perplexity | #5 | #8 |
| Where can I sign up for a live chat tool? | AI Mode | #1 | #4 |
Features, pricing & fit
| Dimension | tawk.to | Zoho |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | — | Cloud (SaaS) |
| Integrations | 50+ | — |
| Compliance | EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | 24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to | — |
| Founded | 2012 | 1996 |
| Headquarters | Las Vegas, Nevada, US | Chennai, Tamil Nadu, India |
| Employees | 201–500 | 5,000+ |
| Funding | Series B | Bootstrapped |
| Best for | Businesses of any size that want free live chat with unlimited team members and no per-seat fees. | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
tawk.to
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
- Tawk.to branding on widget unless paid
- Limited advanced automation and reporting on free plan
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “tawk.to vs Zoho”, https://slateindex.ai/compare/tawk-to-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.