Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| Help ScoutTop pick | #1 | #1 | #1 | |
| Zendesk | #4 | #2 | — | |
| Intercom | #6 | #3 | — | |
| Tidio | #7 | #5 | — | |
| HubSpot | #2 | — | — | |
| Salesforce | #3 | — | — | |
| Gorgias | — | #4 | — | |
| Freshworks | #5 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Help Scout is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: → Mixed
- Help Scout — Help Scout: Pros and Cons.
- HubSpot — Connect with tools such as Slack, HubSpot, Salesforce, Jira, and other business applications. New this week
- Salesforce — Connect with tools such as Slack, HubSpot, Salesforce, Jira, and other business applications. New this week
- Zendesk — Replacing an existing platform such as Zendesk, Freshdesk, or Intercom? ↓ 2 vs last week
- Freshworks — Replacing an existing platform such as Zendesk, Freshdesk, or Intercom? ↓ 1 vs last week
- Intercom — Replacing an existing platform such as Zendesk, Freshdesk, or Intercom? ↓ 3 vs last week
Dropped from this engine’s shortlist this week: Gorgias
Perplexity · run of Nov 3 · sentiment toward the top pick: → Mixed
- Help Scout — Help Scout is best for small-to-mid-sized teams that want a simple, email-focused customer-support platform.
- Zendesk — Lower administrative burden: It is generally simpler to configure and maintain than larger platforms such as Zendesk.
- Intercom — Consider Zendesk, Intercom, Gorgias, or another specialized platform if the priorities are advanced analytics, complex automation, phone support, extensive social channels, or large-scale operations.
- Gorgias — Consider Zendesk, Intercom, Gorgias, or another specialized platform if the priorities are advanced analytics, complex automation, phone support, extensive social channels, or large-scale operations. New this week
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Mixed
- Help Scout — Help Scout is a popular customer support platform known for its shared inbox approach, designed to feel like a regular email conversation rather than a stiff ticketing system.[](https://www.featurebase.app/blog/help-…
Dropped from this engine’s shortlist this week: Zendesk
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| helpscout.com | Brand site · Help Scout | 11 | ChatGPT |
| capterra.com | Review site | 4 | ChatGPT, Perplexity |
| featurebase.app | Web | 3 | ChatGPT, Perplexity, Google AI Mode |
| g2.com | Review site | 3 | ChatGPT, Perplexity |
| getmacha.com | Web | 2 | Perplexity, Google AI Mode |
| tidio.com | Brand site · Tidio | 2 | ChatGPT, Perplexity |
| gorgias.com | Brand site · Gorgias | 1 | Perplexity |
| itechguides.com | Web | 1 | ChatGPT |
| quantumdesk.com | Web | 1 | Google AI Mode |
| saleshive.com | Web | 1 | Perplexity |
| scoutsaas.com | Web | 1 | ChatGPT |
| softwareadvice.com | Review site | 1 | Perplexity |
| stacknpilot.com | Web | 1 | ChatGPT |
| stoa.agency | Web | 1 | Perplexity |
| techjockey.com | Web | 1 | ChatGPT |
| thecxlead.com | Web | 1 | ChatGPT |
| toollers.com | Web | 1 | ChatGPT |
| trustradius.com | Review site | 1 | ChatGPT |