Salesforce

New

The #1 AI CRM

Field Service ManagementSan Francisco, California5,000+ employeesFounded 1999

#1 of 39 in Field Service Management150,000 customers (per salesforce.com)21% positive in AI answers

Track this brand Visit website Compare alternatives

Visibility score

46.2%

New vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run Nov 9, 2026

Salesforce ranks #1 of 39 in Field Service Management with an AI visibility score of 46.2 (SlateIndex, Nov 3, 2026).
Salesforce is most visible on Perplexity (52.6) and least on Google AI Mode (38.5).
AI engines name Salesforce in 304 of the 478 Field Service Management buyer prompts SlateIndex tracks.
salesforce.com is the source AI engines cite most in answers about Salesforce, with 45 citations.

About

Company details for Salesforce

Salesforce is a cloud CRM platform covering sales, customer service, marketing, commerce, analytics and integration. Its products include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Data 360, Tableau, MuleSoft, Slack and the Agentforce platform for building and running AI agents. It sells per-user licenses and consumption-based Flex Credits, and also offers low-code and pro-code app development on the Salesforce Platform. It ranks #1 of 39 in Field Service Management on SlateIndex and has a visibility score of 46.2 in the latest weekly run.

Founded in 1999 and headquartered in San Francisco, California, the company employs 5,000+ people. Its differentiator: one unified platform combining CRM apps, data, and AI agents.

Website: salesforce.com
Categories: Field Service Management, CRM, Marketing Automation, Contact Center, Proposals & Contracts, AI Agents, Sales Enablement, Sales Engagement, Help Desk, Email Marketing, E-Commerce Platforms, Business Intelligence, Low-Code & No-Code, Live Chat & AI Support, Identity & Access Management, Knowledge Management
Company size: 5,000+ employees
Headquarters: San Francisco, California
Founded: 1999
Company type: Public (NYSE: CRM)
Customers: 150,000 · per salesforce.com/customer-stories/?bc=DB
Deployment: Cloud (SaaS)
Compliance: ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST
Support: Phone, Trailblazer Community, Success Plans, Trailhead training

Read from pitchbook.com, salesforce.com, g2.com, tracxn.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

46.2%

across Field Service Management answers, weighted by position

ChatGPT47.4%

AI Mode38.5%

Perplexity52.6%

Change

New

vs last week’s run

Category rank

#1 of 39

in Field Service Management

Mentions

in this week’s run

Share of voice

9.6%

of AI mentions in Field Service Management

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now46.2%

30-day changeno change0pp

High · low46.2% · 46.2%

Rank#1 → #1

Compare in

Salesforce gained 0 points over 1 weekly run in Field Service Management. Salesforce leads the category at 46.2%.

Media

Website and product screenshots for Salesforce

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Salesforce

All prompts

How do I choose a field service management software for a mid-market team?

These priorities are consistent with the evaluation frameworks published by ISG Research and Salesforce.

ChatGPT · run of Nov 3

What should a field service management software integrate with?

Examples: Salesforce, HubSpot, Microsoft Dynamics 365.

ChatGPT · run of Nov 3

Top field service management software options for B2B SaaS companies

ChatGPT · run of Nov 3

Best field service management software for enterprise

For large enterprises managing hundreds or thousands of technicians, contractors, assets, work orders and service locations, my shortlist is Salesforce Field Service, ServiceNow FSM, IFS Cloud, Oracle Field Service and…

ChatGPT · run of Nov 3

Who makes the most used field service management software?

Salesforce is arguably the leading provider of Field Service Management (FSM) software globally, particularly among large enterprises.

ChatGPT · run of Nov 3

Best field service management software for enterprise

Salesforce Field Service — Best for ecosystems already standardized on Salesforce

Google AI Mode · run of Nov 3

Who makes the most used field service management software?

Salesforce Field Service: Widely recognized as a top enterprise-adoption leader (especially after acquiring industry stalwart ClickSoftware).

Google AI Mode · run of Nov 3

What are the best field service management tools in 2026?

Salesforce Field Service — best for enterprises already using Salesforce and needing advanced automation and CRM-connected field operations.

Perplexity · run of Nov 3

Products & features

What Salesforce sells

Agentforce

Platform for building, deploying and running AI agents for customers and employees.

Sales Cloud

Sales pipeline, forecasting and sales process management.

Service Cloud

Customer support case management across channels.

Marketing Cloud

Building and personalizing campaigns and customer journeys.

Commerce Cloud

B2C and B2B digital commerce, order management and payments.

Data 360

Unifies and harmonizes enterprise data across systems with Zero Copy integration.

Tableau

Analytics and dashboards.

MuleSoft

Connects apps, data and devices in the cloud or on-premises.

Slack

Shared workspace for people and agents.

Informatica

Connects, cleans and governs data across 50,000+ sources.

Field Service and Operations

Tools for field technicians and operations.

Revenue Cloud

Revenue and lead-to-cash process management.

Strengths engines cite

Powerful reporting, automation and customisation
Market leader and gold standard CRM
Deep ecosystem and strong CRM integrations
Built for large enterprises and scaling
Free trial to test its features

Target market & buyers

Businesses of all sizes across industries

Notable customers include PepsiCo, Pandora, Williams-Sonoma, Inc., Beast Industries, Southwest, Crocs, L'Oreal, Live Nation.

Industry	Primary use case
Public Sector	Handling citizen interactions with Agentforce
Financial Services	Customer service with Agentforce
Healthcare and Life Sciences	Patient and member relationship management
Retail and Consumer Goods	Personalized service and commerce
Manufacturing	Sales transformation with data and AI

Funding & recent developments

Funding

Latest known round	Total raised
—	—

Recent developments

Oct 2026CompanyAgreement to acquire Braze
Salesforce signed a definitive agreement to acquire Braze for about $5.66B in enterprise value.
Aug 2026CompanyFY27 Q2 results and raised guidance
Salesforce raised FY27 revenue guidance to $46.1B–$46.4B.
Jun 2026CompanyAgreement to acquire Contentful and Fin
Salesforce agreed to acquire Contentful and Fin, expected to close in fiscal Q3 2027.
May 2026ProductSummer '26 release
Includes over 50 AI agents for employee needs in Slack, Teams and the IT Service Desk.
Nov 2025CompanyInformatica acquisition closed
Salesforce completed its acquisition of Informatica.

Competitive landscape

How Salesforce compares with its top three alternatives

All alternatives

Salesforce most often appears alongside HubSpot, Zendesk, Zoho in AI answers.

vsSalesforce vs HubSpot46.2% vs 73.1% visibility · HubSpot leadsFull comparison vsSalesforce vs Zendesk46.2% vs 49.3% visibility · Zendesk leadsFull comparison vsSalesforce vs Zoho46.2% vs 44.8% visibility · Salesforce leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Salesforce	46.2%	9.6%	New	Pricing not available
HubSpot	73.1%	13.1%	New	Free plan
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Zoho	44.8%	12.5%	up+5.4%	Pricing not available
Outreach	55.1%	10.1%	down−20.3%	Contact sales