LiveAgent vs Tidio

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 8.5 for LiveAgent, and ranks ahead in 82% of the answers that name both.

Choose LiveAgent if…

You want a lower entry price ($15 vs $24.17)
You need more native integrations (200+ vs 120+)
Per seat pricing suits your budget better than usage-based
Strong ticketing and help-desk depth

Choose Tidio if…

You want the brand AI engines rank higher (29 vs 8.5)
You want a free plan to start
AI answers describe it more positively (47% vs 39% positive)
You need SOC 2 Type II or CCPA or EU-US DPF coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	LiveAgent	Tidio
Visibility score	8.5%	29%
Change vs last week	down−1.5%	down−1.5%
Rank in Live Chat & AI Support	#10	#5
Share of voice	2.7%	8.2%
Mentions this run	14	41
Positive in AI answers	39%	47%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LiveAgent −1.5999999999999996pp · Tidio −1.6000000000000014pp over 1 weekly runs.

Engine by engine

Tidio leads on 3 of 3 engines

ChatGPT

3.5%

44.4%

AI Mode

2.8%

17.4%

Perplexity

19.3%

25.2%

LiveAgentTidio

Head to head in AI answers

11 engine answers name both brands

2LiveAgent ranked higher

9Tidio ranked higher

Prompt	Engine	LiveAgent	Tidio
Which live chat tool has the best reviews?	Perplexity	#3	#1
Alternatives to the most popular live chat tool	ChatGPT	#10	#4
Alternatives to the most popular live chat tool	AI Mode	#7	#3
Alternatives to the most popular live chat tool	Perplexity	#7	#5
Most affordable live chat tool that is still reliable	Perplexity	#3	#5
Which live chat tool offers a free trial?	ChatGPT	#5	#2
Which live chat tool offers a free trial?	AI Mode	#5	#3
Which live chat tool offers a free trial?	Perplexity	#3	#6
Which live chat tool has transparent pricing?	Perplexity	#6	#4
Official website of the top live chat tool vendors	ChatGPT	#9	#4
Official website of the top live chat tool vendors	Perplexity	#11	#4

Features, pricing & fit

Dimension	LiveAgent	Tidio
Pricing model	Per seat	Usage-based
Entry price	$15 per seat / mo	Free; paid from $24.17 / mo
Free plan	No · 30-day trial	Yes
Deployment	Cloud only	Cloud
Integrations	200+	120+
Compliance	GDPR	SOC 2 Type II, GDPR, CCPA, EU-US DPF
Support	24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise)	Email, Live chat, Dedicated Success Manager, Slack support
Founded	2004	2013
Headquarters	Bratislava, Slovakia	San Francisco, California, United States
Employees	51–200	51–200
Funding	Bootstrapped	Series B · $27M raised
Best for	Small and growing support teams that want email, chat, phone and social in one inbox	Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan