Chatwoot vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.
Choose Chatwoot if…
- You need GDPR coverage
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 2.4)
- AI answers describe it more positively (26% vs 22% positive)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Freshworks |
|---|---|---|
| Visibility score | 2.4% | 22.1% |
| Change vs last week | up+0.5% | down−0.3% |
| Rank in Live Chat & AI Support | #19 | #8 |
| Share of voice | 1% | 7.1% |
| Mentions this run | 5 | 34 |
| Positive in AI answers | 22% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Chatwoot | Freshworks |
|---|---|---|---|
| Alternatives to the most popular live chat tool | ChatGPT | #9 | #5 |
| Is there a free live chat tool for small teams? | Perplexity | #5 | #2 |
| Official website of the top live chat tool vendors | ChatGPT | #15 | #6 |
| Official website of the top live chat tool vendors | Perplexity | #15 | #9 |
Features, pricing & fit
| Dimension | Chatwoot | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | 2010 |
| Headquarters | San Francisco, California, United States | San Mateo, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | Seed · $2M raised | IPO |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | — |
Plans side by side
Chatwoot
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Freshworks”, https://slateindex.ai/compare/chatwoot-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.