ChatwootAI-powered, open-source customer support platform

HiverThe agentic omnichannel customer service platform built for complex support.

Comparison · Live Chat & AI Support · weekly run Nov 3

Chatwoot vs Hiver

Which one do AI engines recommend, and how do they differ on price, fit and features?

Track both brands

The short answer

Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 0.7 for Hiver.

Choose Chatwoot if…

You want the brand AI engines rank higher (2.4 vs 0.7)
You want a free plan to start
AI answers describe it more positively (22% vs 18% positive)
Free self-hosted option

Choose Hiver if…

You need ISO 27001 or CCPA or HIPAA coverage
You prefer a larger, established vendor (201–500 employees)
Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace

AI visibility side by side

Latest weekly run · Nov 3

Metric	Chatwoot	Hiver
Visibility score	2.4%	0.7%
Change vs last week	up+0.5%	up+0.7%
Rank in Live Chat & AI Support	#19	#34
Share of voice	1%	0.4%
Mentions this run	5	2
Positive in AI answers	22%	18%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Chatwoot +0.5pp · Hiver +0.7pp over 1 weekly runs.

Engine by engine

Chatwoot leads on 3 of 3 engines

ChatGPT

1.9%

AI Mode

2.6%

Perplexity

2.6%

2.2%

ChatwootHiver

Head to head in AI answers

0 engine answers name both brands

0Chatwoot ranked higher

0Hiver ranked higher

Features, pricing & fit

Dimension	Chatwoot	Hiver
Pricing model	Per seat	Per seat
Entry price	Free; paid from $19 per seat / mo	$25 per seat / mo
Free plan	Yes	No · 7-day trial
Deployment	Self-hosted or Chatwoot Cloud	Cloud (SaaS); runs inside Gmail or as a standalone web application
Integrations	—	1000+
Compliance	SOC 2 Type II, GDPR	GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA
Support	Live chat on the website, Email hello@chatwoot.com	24/7 email support, 24/7 chat support, Free data migration
Founded	2020	2011
Headquarters	San Francisco, California, United States	San Jose, California, United States
Employees	11–50	201–500
Funding	Seed · $2M raised	Series B · $30M raised
Best for	Support teams that want one inbox for chat, email and messaging, with the option to self-host.	Support teams handling complex, cross-team requests, including teams that work from Gmail

Plans side by side

Chatwoot

Hacker$0agent/month

Startups$19agent/month

Business$39agent/month

Enterprise$99agent/month

Chatwoot pricing

Hiver

Growth$25user/month (billed annually; $35 monthly)

Pro$55user/month (billed annually; $65 monthly)

Elite$85user/month (billed annually; $95 monthly)

Hiver pricing

Pros and cons

Themes from the AI answers that mention each brand

Chatwoot

Free self-hosted option
Best open-source option
Robust free plan with basic chat widgets

Hosted free tier has usage limits
Free plan limits agents, chat history, and advanced automations

Hiver

Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform
Described as a unique tool