ChatwootAI-powered, open-source customer support platform
vs
LivePersonThe enterprise leader in predictable conversational AI
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 1.5 for LivePerson.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 1.5)
- You want a free plan to start
- You need SOC 2 Type II coverage
- Per seat pricing suits your budget better than flat tiers
Choose LivePerson if…
- AI answers describe it more positively (71% vs 22% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | LivePerson |
|---|---|---|
| Visibility score | 2.4% | 1.5% |
| Change vs last week | up+0.5% | up+0.3% |
| Rank in Live Chat & AI Support | #19 | #25 |
| Share of voice | 1% | 0.9% |
| Mentions this run | 5 | 4 |
| Positive in AI answers | 22% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootLivePerson
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0LivePerson ranked higher
Features, pricing & fit
| Dimension | Chatwoot | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $19 per seat / mo | Contact sales |
| Free plan | Yes | No |
| Deployment | Self-hosted or Chatwoot Cloud | — |
| Compliance | SOC 2 Type II, GDPR | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | Live chat on the website, Email hello@chatwoot.com | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2020 | 1995 |
| Headquarters | San Francisco, California, United States | — |
| Employees | 11–50 | — |
| Funding | Seed · $2M raised | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs LivePerson”, https://slateindex.ai/compare/chatwoot-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.