ChatwootAI-powered, open-source customer support platform
vs
OlarkMore than a chatbot, an AI agent that works your marketing funnel 24/7
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Olark is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 3.6 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.
Choose Chatwoot if…
- You want a free plan to start
- AI answers describe it more positively (22% vs 8% positive)
- You need SOC 2 Type II or GDPR coverage
- Free self-hosted option
Choose Olark if…
- You want the brand AI engines rank higher (3.6 vs 2.4)
- You need B Corp certified coverage
- Straightforward 14-day free trial
- Recommended as a simple alternative
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Olark |
|---|---|---|
| Visibility score | 2.4% | 3.6% |
| Change vs last week | up+0.5% | up+1.3% |
| Rank in Live Chat & AI Support | #19 | #17 |
| Share of voice | 1% | 1.4% |
| Mentions this run | 5 | 7 |
| Positive in AI answers | 22% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Olark leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootOlark
Head to head in AI answers
2 engine answers name both brands
0Chatwoot ranked higher
2Olark ranked higher
| Prompt | Engine | Chatwoot | Olark |
|---|---|---|---|
| Official website of the top live chat tool vendors | ChatGPT | #15 | #11 |
| Official website of the top live chat tool vendors | Perplexity | #15 | #14 |
Features, pricing & fit
| Dimension | Chatwoot | Olark |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $19 per seat / mo | $29 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Self-hosted or Chatwoot Cloud | — |
| Compliance | SOC 2 Type II, GDPR | B Corp certified |
| Support | Live chat on the website, Email hello@chatwoot.com | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2020 | 2008 |
| Headquarters | San Francisco, California, United States | Ann Arbor, Michigan, United States |
| Employees | 11–50 | 11–50 |
| Funding | Seed · $2M raised | Angel · $0M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Olark
Live Chat$29agent/month
Standard AI Website Agent$400month, billed annually ($4,800/yr)
CustomCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Olark”, https://slateindex.ai/compare/chatwoot-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.