ChatwootAI-powered, open-source customer support platform
vs
QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 2.3 for Qualified.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 2.3)
- You want a free plan to start
- You need GDPR coverage
- Per seat pricing suits your budget better than flat tiers
Choose Qualified if…
- AI answers describe it more positively (50% vs 22% positive)
- Flat tiers pricing suits your budget better than per seat
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Qualified |
|---|---|---|
| Visibility score | 2.4% | 2.3% |
| Change vs last week | up+0.5% | down−2% |
| Rank in Live Chat & AI Support | #19 | #20 |
| Share of voice | 1% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 22% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootQualified
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Qualified |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $19 per seat / mo | Contact sales |
| Free plan | Yes | No |
| Deployment | Self-hosted or Chatwoot Cloud | — |
| Integrations | — | 20+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II |
| Support | Live chat on the website, Email hello@chatwoot.com | Dedicated support and success services, Qualified Representative contact |
| Founded | 2020 | — |
| Headquarters | San Francisco, California, United States | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 11–50 | — |
| Funding | Seed · $2M raised | Series C · $163M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Qualified”, https://slateindex.ai/compare/chatwoot-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.