ChatwootAI-powered, open-source customer support platform
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 1.7 for Smartsupp.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 1.7)
- You need SOC 2 Type II or GDPR coverage
- Per seat pricing suits your budget better than flat tiers
- Free self-hosted option
Choose Smartsupp if…
- You want a lower entry price ($17 vs $19)
- AI answers describe it more positively (33% vs 22% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Smartsupp |
|---|---|---|
| Visibility score | 2.4% | 1.7% |
| Change vs last week | up+0.5% | down−0.1% |
| Rank in Live Chat & AI Support | #19 | #23 |
| Share of voice | 1% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 22% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $19 per seat / mo | Free; paid from $17 / mo |
| Free plan | Yes | Yes |
| Deployment | Self-hosted or Chatwoot Cloud | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | SOC 2 Type II, GDPR | WCAG 2.1 AA (chat box) |
| Support | Live chat on the website, Email hello@chatwoot.com | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2020 | 2013 |
| Headquarters | San Francisco, California, United States | Brno, Czech Republic |
| Employees | 11–50 | 11–50 |
| Funding | Seed · $2M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Smartsupp”, https://slateindex.ai/compare/chatwoot-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.